FM / hesk

/var/softaculous/hesk

Name	Size	Mode	Actions
images/	-	0755	rm
languages/	-	0755	rm
php53/	-	0755	rm
php56/	-	0755	rm
php71/	-	0755	rm
php81/	-	0755	rm
php82/	-	0755	rm
changelog.txt	2813	0644	edit dl rm
clone.php	4611	0644	edit dl rm
edit.php	4834	0644	edit dl rm
edit.xml	433	0644	edit dl rm
extend.php	9786	0644	edit dl rm
fileindex.php	572	0644	edit dl rm
hesk_settings.inc.php	9948	0644	edit dl rm
import.php	3071	0644	edit dl rm
info.xml	2169	0644	edit dl rm
install.js	921	0644	edit dl rm
install.php	10017	0644	edit dl rm
install.xml	2304	0644	edit dl rm
md5	3509	0644	edit dl rm
notes.txt	1165	0644	edit dl rm
update_pass.php	541	0644	edit dl rm
upgrade.php	5608	0644	edit dl rm
upgrade.xml	406	0644	edit dl rm

Edit: /var/softaculous/hesk/info.xml (2169B)

<soft xmlns="http://www.softaculous.com">
	<overview>
		<img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}}
	</overview>
	<features>
		{{features}}
	</features>
	<demo>
		http://www.softaculous.com/demos/HESK
	</demo>
	<ratings>
		http://www.softaculous.com/softwares/customersupport/HESK
	</ratings>
	<space>
		15638759
	</space>
	<support>
		http://www.hesk.com/
	</support>
	<version>
		3.7.11
	</version>
	<mod>82</mod>
	<release_date>03-08-2026</release_date>
	<admin>admin</admin>
	<min_require>2.5.0</min_require>
	<softversion>
		4.5.4
	</softversion>
	<requirement check="php" type="version" operator="ge" value="5.6.0" />
	<requirement check="php" type="extension" name="gd" />
	<languages>
		<english-overview>
		<font size="5" color="#182e7a">Hesk</font> is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.
		<br /><br />
Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
		</english-overview>		
		<english-features>
<ul>
<li>unlimited personalized accounts for staff</li>
<li>unlimited categories</li>
<li>canned responses</li>
<li>file attachments</li>
<li>fully-featured knowledgebase (articles, categories, search,...)</li>
<li>custom fields in the "Submit a ticket" form</li>
<li>anti-SPAM checks when submitting a ticket</li>
<li>powerful ticket search functions</li>
<li>e-mail notifications of new tickets and replies</li>
<li>rating of staff replies and knowledgebase articles</li>
<li>autoclose tickets after X days</li>
<li>easy-to-use web interface</li>
<li>easy to translate to any language</li>
<li>and many more!</li>
</ul>
		</english-features>
		<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>
		<english-err_no_username>Please provide the username to reset the password</english-err_no_username>
		<english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user>
	</languages>
</soft>

{{overview}} {{features}} http://www.softaculous.com/demos/HESK http://www.softaculous.com/softwares/customersupport/HESK 15638759 http://www.hesk.com/ 3.7.11 82 03-08-2026 admin 2.5.0 4.5.4

Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.

Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

unlimited personalized accounts for staff
unlimited categories
canned responses
file attachments
fully-featured knowledgebase (articles, categories, search,...)
custom fields in the "Submit a ticket" form
anti-SPAM checks when submitting a ticket
powerful ticket search functions
e-mail notifications of new tickets and replies
rating of staff replies and knowledgebase articles
autoclose tickets after X days
easy-to-use web interface
easy to translate to any language
and many more!

New password. Leave blank if you do not want to reset the password

Please provide the username to reset the password

The Admin username is incorrect and does not exist!